Question 1

What amenities are included in my stay?

Accepted Answer

We provide all bedding and bed linen, one bath towel per person, tea towels and a dishcloth. A hairdryer, small iron and ironing board are also provided. All kitchens consist of a kettle, microwave, toaster, washing machine, electric hob & oven. Free WiFi is included in your stay, and all Beach Retreats have SMART TVs.

We cannot be held responsible for the safety testing of own appliances when used within the Beach Retreats whilst staying with us.

Question 2

Is WiFi included?

Accepted Answer

Yes, free WiFi is included. We upgraded this in 2021 to allow all Flats and Apartments consistently good WiFi access.

Question 3

How does check-in and check-out work?

Accepted Answer

To give our you total peace of mind we've made checking in contactless. Beach Retreats will be ready from 4pm on your day of arrival and your key can be collected from the secure lockbox next to your front door. You will receive the lockbox code on your day of arrival.    On the day of your departure, we ask you to vacate your Beach Retreat by 9am to allow for our thorough cleaning procedures to take place between guests. Simply return your key to the lockbox location and our Housekeeping Team will do the rest!

Question 4

Where are the Beach Retreats located?

Accepted Answer

The Beach Retreats are located within the heart of Woolacombe village, about 300 yards away from the Woolacombe Bay Hotel. They are just a few minutes walk from the sands of Woolacombe Beach - the walk back from the beach is uphill, but isn’t too punishing. Click here for further location details...

Question 5

Do we have to pay a deposit to book?

Accepted Answer

Yes, a non-refundable deposit of £150 is required to book your Beach Retreat accommodation, with full payment taken 7 weeks before arrival. Should you wish to book an arrival date within the next 7 weeks, full payment will be taken at the time of booking.   Should you need to cancel your booking due to government restrictions or a local lockdown, we may be able to transfer your dates, please contact us in this instance and our Reservations Team can advise.

Question 6

What if I need to cancel my booking?

Accepted Answer

In the event of cancellation for self-catering accommodation, deposits are non-refundable and full payment will be retained if cancelled within 7 weeks of arrival. In the event that you decide, whilst staying with us, to leave before your confirmed date of departure there can be no refund for days not taken.

Question 7

Are the Beach Retreats dog friendly?

Accepted Answer

Yes, dogs are welcome to stay with you in any ground floor self-catering Beach Retreat. A charge of £50 per week for up to two dogs applies. Please be sure to pack your dog's favourite bed and bowl. Of course, we ask all responsible owners to clean up after their dog and be mindful of others whilst staying in the Beach Retreats, click here to find out more about why dog's love Devon...

Question 8

Is parking included at the Beach Retreats?

Accepted Answer

We have a number of unallocated parking spaces at the Beach Retreats and your booking includes parking for one car. Please note, we require any additional vehicles to park in our overflow car park during busy times. We regret we cannot accept responsibility for any loss or damage caused to vehicles or their contents whilst parked.

Question 9

Is there a minimum length of stay?

Accepted Answer

There is a 7 night minimum stay for all Beach Retreats unless otherwise stated in a promotional package or seasonal offer.

Question 10

Are families welcome at the Beach Retreats?

Accepted Answer

The Beach Retreats offer space for up to 6 people (first floor) and 4 people (ground floor) and have space for cots which can be provided for you. Please call us on 01271 870388 for advice; we’re here to help you find the best family-friendly accommodation for your dynamic. If requested when booking, a cot and/or high chair can be provided in all Beach Retreats. Cots are supplied including linen.

Question 11

Can we smoke in the Beach Retreats?

Accepted Answer

No, smoking is prohibited in the Beach Retreats.

Question 12

Do the Beach Retreats have sea views?

Accepted Answer

Some of the first-floor Beach Retreats offer far-reaching views down towards the sea over the village of Woolacombe. Perfect for sunsets. Please call us on 01271 870388 before booking if you have specific accommodation requirements.

Question 13

Can you recommend places where we can hire equipment for outdoor pursuits?

Accepted Answer

Happy to! Whether you're outdoor pursuits fanatics or complete beginners, it’s always useful to know where you can hire kit on holiday, and we're big advocators against single use items like foam bodyboards. We’ve put together a list of our top local picks to help you find the best places to hire boards of all varieties as well as bikes, and…ponies!

Question 14

Where can I view photos of the Beach Retreats?

Accepted Answer

Click here to view our full Beach Retreat gallery. We also have some wonderful inspirational images of experiences and the local area on our Instagram page.

Question 15

How do we get in touch with the Reception Team?

Accepted Answer

If you have any queries with regards to your accommodation, we have a dedicated Reception Team at our sister property, they can be contacted on 01271 870 388 from 7am until 11pm. After this time you will be transferred to our Night Manager on duty.

YOUR STAY

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ARRIVAL & DEPARTURE

WHAT'S INCLUDED?

KITCHEN

All the essentials

LINEN/TOWELS

Keeping things comfy

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A breath of fresh air

MINI LIDO

Time to cool off

WIFI

Free for all

PARKING

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ABOUT US

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