YOUR STAY
The information hub
We want you to feel right at home. Being well informed before booking will mean you can get into holiday mode, right from the start.
If you've got a question about our self-catering flats and apartments in Woolacombe we hope you'll find all the answers here. If there's anything we've missed, simply give us a call on 01271 870388 or email us at beachretreats@woolacombe-bay-hotel.co.uk
ARRIVAL & DEPARTURE
To give you total peace of mind we've made check-in contactless. Your Beach Retreat will be ready from 4pm and your key can be collected from the secure lock-box right next to the front door. You will receive the lock-box access code on your day of arrival.
On your departure day, we kindly ask you to vacate your Beach Retreat by 9am to allow for our thorough cleaning procedures. Once you are packed and ready, please return your key to the lockbox location and our Housekeeping Team will begin cleaning ready for our next guests.
If you have any difficulties at all, we're here to help and can be contacted 24/7 by calling 01271 870388.
WHAT'S INCLUDED?
Every Beach Retreat has a kitchen/dining area equipped with all the basics you will need; fridge, oven, kettle, toaster, microwave, washing machine, cutlery & crockery
KITCHEN
All the essentials
Basic bed linen is provided in each bedroom and one towel per person, we recommend bringing extra towels for your stay. Beach towels are not included.
LINEN/TOWELS
Keeping things comfy
OUTSIDE SPACE
A breath of fresh air
Ground-floor Beach Retreats have a patio area with picnic table whilst all first-floor homes have a large balcony space
During the summer months, our Beach Retreat guests can enjoy unlimited access to the Mini Lido, our outdoor heated pool
MINI LIDO
Time to cool off
We have recently upgraded the WiFi in all the Beach Retreats. Free WiFi is included with your stay. Perfect for nights in and planning days out!
WIFI
Free for all
PARKING
Private off-road parking is provided free of charge for one car per Beach Retreat
For your convenience
Furthermore, our Beach Retreats are situated in an enviable location just a few minutes walk from one of Britains Best Beaches - Woolacombe Bay!
T&Cs
What amenities are included in my stay?
We provide all bedding and bed linen, one bath towel per person, tea towels and a dishcloth. A hairdryer, small iron and ironing board are also provided. All kitchens consist of a kettle, microwave, toaster, washing machine, electric hob & oven. Free WiFi is included in your stay, and all Beach Retreats have SMART TVs, as well as a DVD player.
We cannot be held responsible for the safety testing of own appliances when used within the Beach Retreats whilst staying with us.
How does check-in and check-out work?
To give our you total peace of mind we've made checking in contactless. Beach Retreats will be ready from 4pm on your day of arrival and your key can be collected from the secure lockbox next to your front door. You will receive the lockbox code on your day of arrival.
Where are the Beach Retreats located?
Do we have to pay a deposit to book?
Yes, a non-refundable deposit of £150 is required to book your Beach Retreat accommodation, with full payment taken 7 weeks before arrival. Should you wish to book an arrival date within the next 7 weeks, full payment will be taken at the time of booking.
What if I need to cancel my booking?
In the event of cancellation for self-catering accommodation, deposits are non-refundable and full payment will be retained if cancelled within 7 weeks of arrival. In the event that you decide, whilst staying with us, to leave before your confirmed date of departure there can be no refund for days not taken.
Are the Beach Retreats dog friendly?
Yes, dogs are welcome to stay with you in any ground floor self-catering Beach Retreat. A charge of £50 per week for up to two dogs applies. Please be sure to pack your dog's favourite bed and bowl. Of course, we ask all responsible owners to clean up after their dog and be mindful of others whilst staying in the Beach Retreats, click here to find out more about why dog's love Devon...
Is there a minimum length of stay?
Are families welcome at the Beach Retreats?
Can we smoke in the Beach Retreats?
Do the Beach Retreats have sea views?
Some of the first-floor Beach Retreats offer far-reaching views down towards the sea over the village of Woolacombe. Perfect for sunsets. Please call us on 01271 870388 before booking if you have specific accommodation requirements.
Can you recommend places where we can hire equipment for outdoor pursuits?
Happy to! Whether you're outdoor pursuits fanatics or complete beginners, it’s always useful to know where you can hire kit on holiday, and we're big advocators against single use items like foam bodyboards. We’ve put together a list of our top local picks to help you find the best places to hire boards of all varieties as well as bikes, and…ponies!
Where can I view photos of the Beach Retreats?
Click here to view our full Beach Retreat gallery. We also have some wonderful inspirational images of experiences and the local area on our Instagram page.
Is parking included at the Beach Retreats?
We have a number of unallocated parking spaces at the Beach Retreats and your booking includes parking for one car. Please note, we require any additional vehicles to park in our overflow car park during busy times. We regret we cannot accept responsibility for any loss or damage caused to vehicles or their contents whilst parked.
How do we get in touch with the Reception Team?
If you have any queries with regards to your accommodation, we have a dedicated Reception Team at our sister property, they can be contacted on 01271 870 388 from 7am until 11pm. After this time you will be transferred to our Night Manager on duty.
Is WiFi included?
Yes, free WiFi is included. We upgraded this in 2021 to allow all Flats and Apartments consistently good WiFi access.
